We at FoneBucks Limited aim to take data management extremely seriously. We understand the current issues with data management, collection, and its distribution. It’s everyone’s rights that their data always remains protected. It is the right of an individual and the legal requirement which must be adhered to at all cost.

In our GDPR Policy certain elements are followed when data is gathered without any order, collecting, collating, sharing, storing, utilising, transferring, analysing, cancelling, and protecting.

When you use our website, you provide us consent to collect your data for one the following purposes: collecting, collating, sharing, storing, utilising, transferring, analysing, cancelling, and protecting. However, you have the right to remove your data from our system. Please send us an email to the following: dpo@fonebucks.co.uk

About Us

We are a mobile phone diagnostics software company, registered in England & Wales.

Our current address is as follows:

FoneBucks Limited
338 Wexham Road
Slough
Berkshire
SL2 5QL

Your Right to Know

1) What data we collect on our website?

We collect the following: your name, address, email, phone number.

2) What we collect on our software?

We collect device information. No personal information is stored or collected.

3) Why we collect your data?

We collect your data so we can connect you accordingly.
We collect your data for analysis purposes so we can analyse it and provide better products or service experience for future transactions.
We collect your data for promotional purposes so if we can inform you about any new offers.
We collect your data to deliver and receive item(s).

4) How we collect your data?

When you provide contact information on contact us page.
We do not use any cookies.
When you come from a third-party’s platform(s).
However, we do not collect any data on our software.

5) Where and how we use your data?

We use your data internally to improve our services which is to provide better customer experience.
We use your data with email marketing companies like Mail Chimp for promotional purposes.

6) Where and how we share your data?

We only share your data with authorities such as the Police, in compliance with Court Orders, HMRC or the Home Office and only if required to do so by law.
We may share your data with shipping providers to fulfil the orders or improve our shipping services.
We may share your data with marketing agencies to provide you with offers and promote our products.
We may share your data internally for business development purposes to further improve our services.
We may share your data, if required by law, to authorities via a secure email system or secure memory stick.

7) Where and how we transfer your data?

We will only transfer your data if we need to change our computer system or hard drive.
We need to use alternative hard drive(s) to transfer data files.
We may also use USB stick to transfer data.
The reason we do this: - because the system has come under attack by any malicious malware or bugs.
However, we will make sure all hardware used has encrypted technology and can never be penetrated to retrieve any valuable data.

8) Why and how we analyse your data?

We analyse your data to improve our services.
We analyse your data to improve our marketing strategies so we can provide better products and customer service.
We analyse your data by using various analytical tools such as Google analytics, Bing analytics, Yahoo analytics.
You can turn off your cookies so the following details cannot be obtained; IP address, which device you are using, your age group, your country, your residence area, and your status. Please login to your browser’s account to turn off these data related options.
https://support.google.com/accounts

9) How long we keep your data for?

By law we are required to keep the following data for six years; transaction detail(s), name, address, phone number and email address.
However, your payment details such as bank account are only kept until the transaction is validated. Upon clearing the transaction, we will delete your data within 24 hours.

10) How to ask us to delete of amend your data?

You can request at any time to delete or amend your data by contacting us at: dpo@fonebucks.co.uk
You can ask us to provide a copy of your data that we hold, and we will send you a copy via email.

11) How to protect your data?

We use encrypted technology so it is highly unlikely that a system or a person can retrieve, extract, or penetrate our system.
We use Secure Socket Layer (SSL) technology to protect your data.
We also have https:// protocol in place which makes it difficult to penetrate the security layer.
We do not provide direct access to any third party; unless necessary and in such circumstances, we have their written agreement that they will not under any circumstances reveal or distribute your data to any other individual or company.

12) Age limits or restrictions

If you are underage of 18 you cannot use our website, services, and products
You will need the permission of your parent or guardian.
If we find out that the user is under the age of 18, we will cancel the order and inform the parent or guardian.

13) Changes to our GDPR & Privacy Policy

We may change our GDPR Policy without any prior notice, so it is your responsibility to check our GDPR Policy on a regular basis.
These changes are made to improve our services for a better customer experience.
The changes will also be made following legal advice or regulation changes to improve data security measures.

14) How to contact us?

You can contact us any time regarding any data concern you may have, and we will make sure that all your concerns are dealt with promptly, with professionalism and, within the legal framework.
Please contact us at: dpo@fonebucks.co.uk